Refund policy

At The Mahj Circle, we sell digital educational products for American Mah Jongg, including downloadable guides, printable resources, practice materials, and learning bundles.

All products are digital. No physical books, printed cards, tiles, or other items will be shipped.

Returns and refunds

Because our products are delivered digitally and may be accessed immediately after purchase, we generally do not offer returns, exchanges, or change-of-mind refunds once the files, download link, or digital access have been delivered, except where required by applicable law.

There is no physical item to return, and downloaded files cannot be retrieved from a customer’s device.

Download and product support

If you experience difficulty receiving your download link, accessing your purchase, opening the documents, or downloading your files, please contact us at support@themahjcircle.com.

We’ll help you access your materials and work to resolve any verified issue.

Refund exceptions

Refund requests may be reviewed on a case-by-case basis for issues such as:

  • Accidental duplicate purchases or duplicate charges.
  • Failed delivery that we are unable to resolve.
  • Corrupted or inaccessible files that we are unable to replace or repair.
  • Missing content or a product that materially differs from its description.

Where applicable law requires a refund or another remedy, we will provide it.

Any money-back guarantee expressly offered with your purchase will be honored according to the terms shown at the time of purchase.

How to request assistance

Please email support@themahjcircle.com with:

  • Your name.
  • Your order number.
  • The email address used at checkout.
  • A clear description of the issue and any relevant screenshots.

If a refund is approved, it will be issued to the original payment method. Processing times depend on your bank or payment provider.

Your consumer rights

Nothing in this policy limits your statutory consumer rights. Where applicable law provides a cancellation or withdrawal right for digital content, that right is lost only when the legal requirements for its loss have been met, including any required express consent and acknowledgment.

By placing an order with The Mahj Circle, you acknowledge that the products are digital and that this Return and Refund Policy applies to your purchase, subject to applicable law.

Contact us: support@themahjcircle.com